Question 1

Do I need a professional to assemble my sauna?

Accepted Answer

We include detailed assembly instructions and full phone support with our dedicated professional installer to walk you through each step of the process if required. That said, you will need experience with and access to basic power tools and some basic building or handyman experience is recommended. otherwise we recommend contracting a builder or handyman - you can either source yourself or reach out to us for a personalised delivery and install quote - our install team are available nationwide.

Question 2

How long does it take to install my sauna and how many people are needed?

Accepted Answer

For an electric model, allow 1 to 1.5 days with two people working together.
 For a woodfired model, the fire installation takes a little more time, so we recommend allowing up to 2 full days with two people on the job.

Question 3

What ongoing maintenance is required for my sauna?

Accepted Answer

Regular maintenance will help keep your sauna looking great and functioning at its best:

Oil the exterior of your sauna at least twice a year (or as needed). Allow around 1–1.5 hours for this task. We recommend Dryden Wood Oil – tinted in Lite Oak.
Replace sauna stones every 1–2 years, depending on usage, and re-stack them occasionally to maintain airflow and efficiency.
For electric models, vacuum loose debris from the bottom of the heater every so often.
For woodfired models, sweep the chimney occasionally and empty the ash drawer as needed.
Keep your sauna clean by regularly removing debris. A handheld wireless vacuum is perfect for getting into corners and preventing dirt buildup.
Clean the panoramic dome using a very soft microfibre cloth and hot water with a mild detergent, such as EcoStore. Avoid abrasive cleaners.

Question 4

Do you have a show room?

Accepted Answer

We don’t have a physical showroom — it’s one of the ways we keep our overheads low so we can keep our saunas at a more accessible price point. We operate online only, but we’re here to answer any questions you may have to help you make a confident, informed decision.

We do have saunas available to view by appointment in Franz Josef Glacier (West Coast), Wānaka  and Queenstown — just get in touch if you'd like to arrange a viewing.

Question 5

What are the saunas made of?

Accepted Answer

We use spliced FSC Certified Canadian Red Cedar. This means that smaller sections of minimal knotted cedar are expertly joined together (often referred to as finger-jointed) to form each board. The result is a clean and consistent finish. Compared to full length heavily knotty cedar, it reduces warping and twisting over time, enhances dimensional stability and allows us to make the most of cedar offcuts, using the entire cedar tree, reducing waste which lowers the manufacturing costs, allowing us to deliver a durable sauna at a more accessible price point for Kiwis.

Question 6

What is a Pre-Order?

Accepted Answer

Pre-ordering allows you to secure an item that hasn’t yet arrived in our warehouse. Your order reserves stock from an incoming shipment and we’ll dispatch it to you as soon as it lands. Some shipments sell out before they even arrive, so placing a pre-order is the best way to avoid missing out and securing the exact model of sauna you would like. Ask our friendly sales team about our pre-order deal - a little reward we offer customers to make up for the wait time!

Question 7

If I Pre-Order, what is the expected wait time?

Accepted Answer

It can be anywhere from two weeks to up to five months. If you want to know the lead time on the model you are interested in, it is best to enquire. Ask our friendly sales team about our pre-order deal - a little reward we offer customers to make up for the wait time!

Question 8

Should I oil my sauna?

Accepted Answer

Yes — but externally only. We recommend using Dryden Wood Oil, which is specifically formulated for New Zealand conditions and ideal for cedar.
Do not use any product that contains stain. Stains create a surface layer that traps moisture, while oil penetrates the timber, protecting it from the inside out.

Question 9

What sort of platform do I need to prepare for my sauna?

Accepted Answer

Your sauna needs a level, stable, and well-drained platform to sit on. Common base options include a concrete pad, timber decking, compacted gravel, sleepers or pavers — as long as the surface is flat and can support the weight (450–700kg, depending on the model).

Good drainage is key to prevent moisture buildup under the sauna, and airflow underneath (if raised) can also help prolong the life of the timber.
If you're unsure what's best for your site, feel free to contact us — we're happy to help you plan the perfect base.

Question 10

Are your saunas made in Canada?

Accepted Answer

No, our saunas are precision manufactured in China using Canadian-sourced red cedar.

Question 11

Are Panorama Saunas suitable for commercial use?

Accepted Answer

Panorama Saunas are designed for private residential use.  Any setting where the public or paying guests use the sauna is outside the scope of our standard warranty. Using the sauna commercially without our written approval may void all warranty claims.

Fit-for-Purpose Assessment

Commercial environments vary widely in temperature cycles, user turnover and maintenance demands. It is the purchaser’s responsibility to determine if the product is fit for the intended commercial application.

In short, while many businesses successfully operate our saunas, commercial use varies widely.

PANORAMA SAUNAS

027 346 4554

Frequently asked questions